Upmarket UK grocer Waitrose plans to step up its multichannel credentials with the launch of temperature-controlled delivery lockers for click-and-collect customers in-store and at remote locations. Shoppers on waitrose.com would be able to collect their shopping using a PIN number from the temperature-controlled lockers. The service is free if the order is over GBP50. A shop made before 11:45 can be picked up the next day. Waitrose is also planning to expand a drive-through service that has been tested at five stores.